The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Miscellaneous
  • Policies

    Shipping
    Most orders ship within 48 hours via UPS ground. We can, at your request, ship UPS 3 day, 2nd day, and next day air at additional cost. Unfortunately, we are unable to ship outside of the US.

    Sales Tax
    California residents are assessed a 9.00% California sales tax.

    Guarantee of Quality - Returns Policy
    Ruby's Garden Secrets guarantees that every item we sell will arrive free of damage. We take great care in the packing of the shipments we send. Every item is tested and examined before shipping. Still, we recognize there is always a remote chance that damage can occur in transit. For this reason we ask that you open the box immediately upon arrival. If any merchandise in shipment is missing, report it to us immediately.

    If any item arrives damaged, please report it to us immediately. We will file all claim information with the appropriate carrier and send you a replacement. Retain the original carton and merchandise for UPS inspection.

    We will honor returns of product from 14 days of arrival to shipping destination. We will either exchange or refund the cost of the item if the customer decides they do not want the item. We do not refund shipping cost. We ask that customers contact us at (707) 529-3975 within three days of arrival to receive a return authorization number. On exchanges, we will charge appropriate shipping cost to ship the exchanged item, unless Ruby's Garden Secrets is at fault in sending wrong item or item arrived damaged.

    After receiving the return authorization number, the item may be returned in unused condition to:
    Ruby's Garden Secrets
    P.O. Box 912
    Forestville, CA 95436

    Privacy Policy
    Ruby's Garden Secrets believes that your personal information belongs to you. We do not rent or sell information concerning our customers to third parties.

    What Personal Information Do We Gather?
    When you place an order with us, we will obtain personal information from you for the purpose of completing your transaction. This will include name, billing & shipping address, telephone, e-mail, and payment information.

    How Do We Use this Information?
    We use this information for the purpose of processing your request. Depending on your preferences we will contact you with information about your order, or to inform you about items of interest about our products and services. As stated above, we do not and will not ever share this information with third parties.

    Choice
    If, at any time you decide you would rather not receive such information from us in the future, simply follow the unsubscribe instructions included in the e-mail message or call (707) 529-3957.

    How to Contact Us
    E-mail: rubysgardensecrets@peoplepc.com
    Website: www.rubysgardensecrets.com
    Phone: (707) 529-3957

    Mailing Address:
    Ruby's Garden Secrets
    P.O. Box 912
    Forestville, CA 95436